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Shipment processing time - UPDATED
Our stock has been stuck at customs in two places, we have no updates on this for now, but will keep you updated. We have discounted the stock heavily due to this. Thank you for your patience and understanding.
All orders are processed within one working day at 12pm UK time.
Every shipment is now process via the UK.
After that it will be processed the next business day.
If we experience a high volume of orders, please expect some delays - we do not ship during weekends and bank or local holidays.
Shipping rates and delivery estimates
Shipment method - Estimated delivery time - Shipment cost
Please note that once the parcel is sent, if sent through normal post, we are not responsible for any damages or loss, and you will have to file a complaint through their system
Please message us before purchasing if you need the item(s) for a birthday or else.
We can always try and accommodate case by case
Shipment confirmation and order tracking
Once your order has been processed you will receive a confirmation email.
Once your order has shipped you will receive your tracking number.
Customs, duties, and taxes
Thelma & Leah ltd is not responsible for any customs and taxes applied to your order.
All fees imposed during or after shipping are the responsibility of the customer .
Those vary from country to country.
Thelma & Leah ltd is not liable for any products damaged or lost during shipping.
If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. This depends on the method of shipping used
Please save all packaging material and damaged goods before filing a claim.