Shipping Policy

 Shipment processing time - UPDATED 

Our stock has been stuck at customs in two places, we have no updates on this for now, but will keep you updated. We have discounted the stock heavily due to this. Thank you for your patience and understanding.

All orders are processed within one working day at 12pm UK time.

Every shipment is now process via the UK.

After that it will be processed the next business day.

If we experience a high volume of orders, please expect some delays - we do not ship during weekends and bank or local holidays.

Shipping rates and delivery estimates

Shipment method - Estimated delivery time - Shipment cost

Standard 

  • (no signature required)
  • 5-20 business days (depending on current state of affairs)
  • Free over 200 GBP worldwide

Tracked 

  • (normal post with signature)
  • 5-10 business days
  • 10 GBP within Europe and UK
  • 20 GBP rest of the world

Courier service 

  • 1-5 business days
  • 20 GBP within europe and UK
  • 30 GBP rest of the world

 

  • There might be some shipping locations that are limited due to current affairs, as well as covid restrictions and Brexit
  • Some delays may occur due to the above
  • We do not take any custom duties in charge

Please note that once the parcel is sent, if sent through normal post, we are not responsible for any damages or loss, and you will have to file a complaint through their system

Please message us before purchasing if you need the item(s) for a birthday or else.

We can always try and accommodate case by case

Shipment confirmation and order tracking

Once your order has been processed you will receive a confirmation email.

Once your order has shipped you will receive your tracking number.

Customs, duties, and taxes

Thelma & Leah ltd is not responsible for any customs and taxes applied to your order.

All fees imposed during or after shipping are the responsibility of the customer .

Those vary from country to country.

Damages

Thelma & Leah ltd is not liable for any products damaged or lost during shipping.

If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. This depends on the method of shipping used

welcome@thelmaandleah.com

Please save all packaging material and damaged goods before filing a claim.